Colonial Marble & Granite is no stranger to the art of evolving in a fast-paced environment. Since opening our doors in 2006, we’ve been continuously looking for ways to better serve our clients. Today, we’ve grown to be the largest stone fabricator in the Northeast and Mid-Atlantic. Despite our size and reputation, we’ve effectively preserved the care, attention, and personalization reminiscent of a small, family-owned business.
Thanks to our commitment to self-improvement and a customer-first approach, we’ve become a highly respected remodeling company in Philadelphia and beyond. Recently, our senior vice president of sales, marketing, and design, Sandra Phillips, had the pleasure of speaking with Suburban Life Magazine about the steps our company has taken to evolve over the years. Today, we’re going to share a bit about what was covered.
From Countertops to Design & Beyond
We started by specializing in natural stone countertops but quickly expanded into tile, sinks, flooring, and cabinetry as we noticed client demand grow. Recently, we even began offering design services directly in the client’s home.
Of course, we’re not done enhancing our services. Currently, we are working towards adding an interactive call center to our showroom to better meet client needs. With this call center, we will be able to address client questions and feedback in a timely manner. It can even help streamline the installation process, as clients can use the call center while installers are in their houses. They will not have to submit a ticket and wait for days before receiving a response if an issue arises. Our call center will provide an effective solution instantaneously.
The call center isn’t the only innovation on the horizon for our bathroom and kitchen remodeling company in Harrisburg, PA, and the surrounding areas. It doesn’t matter if a client is installing a countertop or remodeling their kitchen; we will ensure everyone is heard. One way we are doing this is by adding a chat functionality to our website. With this feature, clients can get in touch with our professionals when they want and how they want.
Change Starts Within the Heart of the Company
We recognize that meeting growing client needs is not all about expanding our product or service offerings; it’s also about enriching our employees’ knowledge. Our company’s owner, Nikos Papadopoulos, emphasizes the importance of training all team members — from the fabricators to the sales team. Through our comprehensive training, we ensure everyone can tell the story behind each type of stone and even recommend the best stone for the client’s aesthetic preferences and needs.
Take Your Home to the Next Level With the Help of Colonial Marble & Granite
The article published in Suburban Life Magazine is just a glimpse into the exciting things we have ahead. We have more innovative ideas to implement and new stories to tell, so make sure you stay tuned.
Are you interested in renovating your kitchen or bathroom? Our professionals can help you every step of the way, from the design process to the installations. Contact us today to learn more about our design and countertop installation services.
